LOGGERNET Datalogger Support Software

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1. Does LoggerNet require local administrator rights to function?

   Because the directory in which the executable files are installed is C:\Program Files\CampbellSci\LoggerNet, many operating system configurations require the user account under which the software is installed to have administrative privileges on the computer. However, after the software is installed, administrative privileges are not required by the user to run the software.

2. If LoggerNet is running on a server behind a firewall, which firewall port needs to be opened to connect to data loggers that each have a GPRS modem and a fixed IP address?

   If LoggerNet will be initiating all connections (all outbound), there should not be a need to open firewall ports.  If there will be call-backs from the modems, by default, the port that LoggerNet listens on is 6789. This, however, can be changed with the IPPort command line parameter.

3. Can LoggerNet perform scheduled data collection on two data loggers at the same time?

   Yes, but only if the communications links to the data loggers allow simultaneous communication. For example, two mixed-array data loggers can be contacted simultaneously using two different COM ports; however, if they are accessed via the same COM port, LoggerNet can connect to only one at a time.

4. What might cause trouble downloading data from a data logger using LoggerNet with a USB-to-serial cable?

   First, make sure the most recent version of LoggerNet is being used. (Improvements were made between versions 4.0 and 4.1 that resolved some issues with LoggerNet and some USB-to-serial cable drivers.) Next, ensure that the most recent drivers from the cable manufacturer are being used. Often, newer drivers are developed for devices after they are released, and the software shipped with those devices is not updated. The drivers can be downloaded from the manufacturer's website.

5. What software can be used for scheduled data collection?

   LoggerNet and VisualWeather are the only datalogger support software packages, offered by Campbell Scientific, that perform scheduled data collection.

6. Can LoggerNet run on a 64-bit version of Windows?

   LoggerNet and its components are 32-bit applications. They have not been specifically developed for 64-bit Windows systems. However, we run some of our tests on 64-bit operating systems, and there have been no reports of customers experiencing problems specific to a 64-bit version of Windows.

   To test whether LoggerNet will work in a particular Windows environment, download the 30 day trial version from the Downloads section of the LoggerNet product page.

   Note that the purchased version of LoggerNet is separate from the trial version and requires a full installation. There is no way to unlock the trial version, and it must be uninstalled before installing the licensed version of LoggerNet. However, any files created using the trial version are stored and will be available for use when the purchased version is installed.

7. How can a data logger be switched out (for example, from a CR800 to a CR1000) in LoggerNet?

   Follow these steps:

   1. In the Setup screen, record the pertinent data from the Schedule and Data Files tabs. 
   2. Delete the listed data logger.
   3. Add the new data logger. 
   4. Adjust the settings on the Schedule and Data Files tabs to match what was being done previously.
      • If the settings are complicated, review the Help menu from the Setup screen to learn more about the option in LoggerNet 4.2 to Copy Device Settings in the Tools menu.
8. Does LoggerNet stay connected to the data logger after the scheduled collection is finished?

   If only scheduled collection is running, LoggerNet will connect to the data logger, collect the data, and then disconnect automatically.

9. Does a user need to be permanently logged in to LoggerNet for the software to run and data to continue to be received?

   LoggerNet does not run as a service. Therefore, it needs to be running to do its data collection. LoggerNet Admin does have the capacity to run as a service, and it can collect data when no one is logged in to the computer.

10. Can the LoggerNet software used for a CR10X be used with a CR850 or CR800?

    LoggerNet version 3.3 and newer supports the CR10X, the CR800, and the CR850.