Last updated on 05/25/2018.

Campbell Scientific Australia Pty Ltd. (CSA), is an Australian based company with affiliate offices around the world. Together, CSA and these affiliate offices form the Campbell Scientific Group.

This privacy policy explains how we use personal information we collect from you when you use this website.

Topics

  • Information collected via the website
  • Use of collected information
  • Information access and correction
  • Cookies, web beacons, and other tracking
  • Other websites
  • Changes to our privacy policy
  • How to contact us

Information collected via the website

Voluntary. We collect information that is voluntarily submitted through the forms on our website. In addition to the purpose-specific information you provide via these forms (e. g., a technical question or list of parts), we collect basic contact information and information about the industries that are most relevant to you. Examples of these voluntary forms include the forms to register for events, sign up for online accounts, request quotes, request technical support, register for downloads, complete customer surveys, provide feedback, and participate in discussions on our user forum.

Automatic. We automatically collect website usage information using the Google Analytics platform and our own programs. This information includes data such as the pages you visit, the links you click, your IP address, browser information, your geographic location, and your visit duration. This data does not include personally identifiable information. Data collected via Google Analytics is stored on Google servers.

Use of collected information

Providing services. We use the information you submit through forms to respond to your requests (e.g., providing technical support, sending quotations, and processing orders). If you contact us from a country that is not served by CSI, we will pass on your details to the appropriate Campbell Scientific company or representative serving that area.

We will not share your personal information with organizations outside the Campbell Scientific Group and its representatives. One exception to this is that if you request credit terms, we may send your details to credit reference entities and fraud prevention agencies.

Product and website improvement. We may use the information you submit through forms and the information collected via our analytics programs to improve our product offering, increase the effectiveness of our websites, and to personalize your visits to our websites.

Communications. We may use the collected information to inform you of Campbell Scientific products and services via newsletters, event invites, new product launches, and other announcements. You have the right at any time to stop us from sending these marketing messages to you. To opt out of these emails, you may use the unsubscribe links in the emails you receive or email us at info@campbellsci.com.au. If you opt out of the marketing announcements, we will still retain your personal information in order to provide effective technical support.

We may use collected information to deliver advertising that is more relevant to you and to track that advertising via Google Analytics advertising features. You can opt out of Google Analytics by installing a browser add-on.

Information access and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@campbellsci.com.au. You may ask us to correct or remove information at any time.

Cookies, web beacons, and other tracking

We may use cookies, web beacons, and other tracking technologies to improve your experience and gather website usage data. Cookies are text files placed on your computer that store information about your activity, such as website preferences. Web beacons are invisible images used to track visits to pages and email messages. Other similar forms of browser storage also exist.

Our website site currently uses the following cookies:

  • Login/Session – maintains your session and facilitates automatic login, if you select that option.
  • Cart – keeps track of items in the quote list or cart.
  • Redirect – keeps track of the settings that deal with showing the redirect bar when you visit a site that doesn’t pertain to the country you are in.
  • Search – keeps track of search preference and page traffic to optimize results.
  • Google Analytics – anonymously keeps track of site visits to help us learn more about how the website is being used and optimize it.

If you opt to turn off cookies through standard browser settings, many features on the site may not function.

We use browser storage for a variety of utility-based purposes, such as hiding content you’ve chosen not to see and displaying your local time on forum posts.

Other websites

This privacy policy only applies to this website only. The privacy policies of other Campbell Scientific Group companies may differ from this one.

Changes to our privacy policy

We review our privacy policy regularly and will update it from time to time.

How to contact us

Please contact us if you have any questions about this policy:

Email:
info@campbellsci.com.au

Phone:
+61 (0)7 4401 7700

Mailing Address:
411 Bayswater Road
Garbutt, QLD 4814