RMA Procedure Campbell Update 1st Quarter 2015

When sending back equipment to CSA for repair or calibration, you will need to follow the below procedure:

1. Contact CSA and obtain an RMA number for the items to be returned. This RMA number allows CSA to track your device when received at our shipping dock. CSA will create a ticket (http://helpdesk.campbellsci.com.au/) for this repair/calibration so that it can be followed by all people involved in the process (customer, administration, shipping, repair and application engineer groups)
2. Fill in an RMA form (including the RMA number provided) and the decontamination form.
3. Email back the filled RMA form and Decontamination form through the ticketing system.
4. Send the unit(s) to CSA with a printed copy of the RMA form and decontamination form.

If you ever forget this procedure or lose the forms, you can find all of these details on our website: http://www.campbellsci.com.au/repair

When shipping equipment back to CSA, please use the following delivery address:

Campbell Scientific Australia

411 Bayswater Road

Garbutt QLD 4814

AUSTRALIA

Contact: Shaun Pope info@campbellsci.com.au

We appreciate your cooperation on the matter and assisting us in making your repair and calibration process with CSA as fast and efficient as possible.

NOTE: If the above procedure is not followed, goods may be returned back to the customer at their charge.